Enterprise ERP Suite

Every customer phone call, text, and chat in one easy inbox.

Keep all customer conversations organized in one place, respond faster, and send automated service reminders that bring customers back.

DMSPilot ERP running on MacBook Pro
A

Comm-Center

Unified Communications Hub

8 Active Calls
2.4 min
Avg Response
-40% faster
8.4/10
Satisfaction
+1.2 this month
31%
Calls → Appts
+9% conversion
94%
Answer Rate
Above 90% goal

Live Calls Right Now

Maria Santos
BDC
Happy4:32
James Wilson
Service
Neutral2:15
Sarah Chen
Sales
Happy7:48
Mike Torres
Parts
Frustrated1:02
4 more on holdAll Stations Active

Today's Customer Mood — AI Analysis

142 conversations
Happy
102 (72%)
Neutral
30 (21%)
Frustrated
7 (5%)
Escalated — Needs Attention
David Park
Warranty claim rejected — wants manager
Phone11:20 AM
Karen White
Car in service for 5 days — no update
WhatsApp10:45 AM

Team Performance — Today

Maria Santos⭐ Top
48
Calls
96%
Answer
9.1
Score
James Wilson
41
Calls
92%
Answer
8.8
Score
Sarah Chen
37
Calls
89%
Answer
8.5
Score
Mike Torres
35
Calls
94%
Answer
8.2
Score

Built to Connect Every Part of Your Business

Designed for dealerships, repair shops, parts distributors, and fleets of all sizes.

Shared Inbox

Text, WhatsApp, and Calls in One Screen

Your entire team can see and reply to customer texts, phone calls, and chats from a single screen tied to the customer's history.

Smart Calling

Crystal-Clear Calling & Easy Voicemail

Make and receive calls directly through your browser or mobile app, with voicemail transcription and automatic call summaries.

Smart Notifications

Automated Service & Appointment Reminders

Send friendly automated appointment confirmations, service reminders, and pickup notices so customers always know what's happening.

Team Notes

Pass Notes & Assign Conversations Easily

Leave private internal notes on customer profiles and assign chats to specific staff members with one click.

Ready to simplify your Comm-Center & Voice AI operations?

Book a quick walkthrough to see how DMSPilot Comm-Center & Voice AI helps dealerships, repair shops, parts distributors, and fleets run smoother every day.